Shipping and Return Policy

RETURNS

  • Due to the nature of these products, we do not offer any returns or exchanges. All transactions are final. If there is any issue with your order, please contact us within 5 days of receipt and we will do our best to help. 
  • We are NOT responsible for lost or damaged items during shipment, we asked that you file a claim through the shipping carrier. 
  • Please note that backpacks, purses, wallets, and pins will sometimes have some irregularities such as dips, stitching, or small ink spots. These are not consider defects or flaws and do not qualify for a return or exchange.
  • All over print items will have different placements on each product, we do not offer return or exchanges based on specific placements nor can we guarantee you a specific placement. 
  • Our team will do our best to inspect every item before shipment for major flaws such as rips, tears, unravel stitching, or missing paint.
  • Sale items are FINAL SALE and cannot be returned or exchanged.
  • We want to ensure all of our customers are happy so please do not hesitate to contact us at customerservice@grottotreasures.com and we will do our best to provide a solution. 

 

SHIPPING

  • FREE SHIPPING FOR ORDERS WITH SUBTOTAL OF $100 OR MORE WITHIN THE 48 CONTIGOUS UNITED STATES!*
  • In stock orders ship within 1-2 business days. If there is any delay on shipping, you'll be notified through email immediately. 
  • An email with a tracking number will be sent out once item has shipped.
  • If your package is lost or damaged please file a claim through the shipping company. 
  • Your entire order will be shipped out all at once. If some items on your order are not in stock, we will hold off shipping until your entire order becomes in stock. For fastest delivery, please place separate orders. 
  • In stock orders start processing right away so we can not cancel or change an order once submitted. Please make sure all your billing and shipping information is correct before placing any orders.
  • Please expect delays at this time due to COVID 19.
  • Due to licensing restrictions, we can only ship to US and Canada.
  • International orders are responsible for any customs or taxes charged through carrier. We do not collect these fees nor are they paid to us.

 

California residents - Proposition 65 warning
WARNING: Certain products sold here can expose you to chemicals including di(2-ethylhexyl)phthalate (DEHP), diisononyl phthalate (DINP), bisphenol-A (BPA), cadmium, and lead or lead compounds, which are known to the State of California to cause cancer or birth defects or other reproductive harm. For more information, go to www.p65Warnings.ca.gov